Returns and Exchanges

We hope you are delighted with your order, however, if for any reason you are not entirely satisfied we will be happy to give you an exchange or a refund with your receipt. Please contact us to arrange a return of your products within 14 days of delivery.

Your statutory rights are not affected.

However, if a product has been used or opened, we operate the no-return, refund or exchange policy unless the product is faulty.

Damaged Items

Please inspect your parcel on arrival for any severe damage that may have occured during shipment. It is normal for the shipping carton to show some wear, however, if damage has occured to your item(s), please contact Ormonde Jayne at customerservices@ormondejayne.com

Kindly provide the date of the order, your name, email address and phone number. It is essential that you retain the shipping box, packing material and the damaged items for inspection by the carrier company.

Thank you
Ormonde Jayne

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