Returns and Exchanges

If you wish to return an unused item, please address the parcel to:

Ormonde Jayne
12 The Royal Arcade
28 Old Bond Street
London
W1S 4SL

We are sorry but return shipping costs are non refundable.

We operate a no return, no refund policy once products have been opened or used.

Damaged Items

Please inspect your parcel on arrival for any severe damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage has occurred to your item (s) , please contact Ormonde Jayne at sales@ormondejayne.com.

Kindly provide the date of the order, your name, email address and phone number. It is essential that you retain the shipping box, packing material and the damaged items for inspection by the carrier company.

Thank you
Ormonde Jayne